RETURN POLICY

At DreamCatcher, we take pride in building premium fishing gear, and we stand behind every product we ship. If something isn’t right, we’re here to make it right.

STANDARD RETURNS

We accept returns within 30 days of the delivery date. Returns submitted after 30 days will not be accepted.

To be eligible for a return:

  • The item must be unused
  • All original tags must be attached
  • The item must be returned in its original packaging, including the black rod sleeve
  • You must provide proof of purchase

Important: Return labels must be issued by DreamCatcher. Please do not ship any item back on your own.

If your return is approved, we will provide a prepaid return label. If you purchased Package Protection with your order, we will cover the cost of the return label. If you did not purchase Package Protection, the cost of the return label will be deducted from your refund.

Original shipping charges are non-refundable.

PACKAGE PROTECTION

Our Package Protection gives you added protection throughout the delivery and return process.

If your package is lost or stolen during delivery and you purchased Package Protection with your order, we will work with you to make it right through a replacement or another appropriate resolution.

Package Protection also covers the cost of your return label for eligible returns made within 30 days of delivery. If you purchased Package Protection, DreamCatcher will provide your return label at no additional cost.

If you did not purchase Package Protection, you may still return an eligible product within 30 days. We will provide a prepaid return label, but the cost of the label will be deducted from your refund.

Package Protection does not change the eligibility requirements for a return. All returned products must be unused, have all original tags attached, and be returned in the original packaging, including the black rod sleeve.

HOW TO START A RETURN

To initiate a return, please follow these steps:

  • Visit our return portal
  • Enter your order information.
  • Include clear photos of the item or issue, if applicable.
  • Our team will review your request and provide a prepaid return label if the return is approved.

Once we receive your return, we will inspect the item and notify you of the refund status.

If approved, the refund will be issued to your original payment method. If Package Protection was not purchased, the cost of the prepaid return label will be deducted from the refund.

Refunds typically appear within 10 business days after approval. If more than 15 business days have passed, please contact us at support@dcfishing.shop.

WRONG ITEM OR SHIPPING DAMAGE

If we sent the wrong item or your product arrived damaged during shipping, DreamCatcher will take full responsibility.

You will not be responsible for the cost of shipping a replacement, and we will cover the return shipping cost for the wrong or damaged item.

To report a wrong item or shipping damage, please use our return portal within 30 days of delivery.

Please provide your order number and clear photos showing the issue. Our team will review your request and guide you through the replacement or return process.

RETURNS FOR PERSONAL REASONS

For returns due to personal reasons, such as a change of mind or dissatisfaction with the product, the item must meet all return eligibility requirements.

If you purchased Package Protection with your order, we will cover the cost of your return label.

If you did not purchase Package Protection, we will still provide a prepaid return label, but the cost of the label will be deducted from your refund.

Original shipping charges are non-refundable.

EXCHANGES

We do not offer direct exchanges. To receive a different item, please return your original purchase if it is eligible and place a new order separately.

If you have any questions, please contact us at support@dcfishing.shop. We’re here to help.