Customer Support

Have a question about your order, your rod, or anything else? We've got you covered. 

How can we help you?

Most issues can be resolved instantly — no need to wait for a reply.

Select your issue

Resolve an item issue

1

Go to our Return & Exchange Center

Whether your item arrived damaged, is the wrong product, or is defective — our R&E Center handles all of these. No need to contact support first.

Open R&E center
2

Select your item and describe the issue

Choose the affected item and pick the reason. You'll be asked to briefly describe the problem and optionally upload a photo.

3

Choose your resolution

Select a refund, replacement, or store credit. Most item issues are approved quickly — you'll hear back within 1–2 business days if your request needs review.

Missing delivery

We want to make it right. Every order includes package protection — if you opted in, we'll send a refund or replacement at no cost to you.
1

Check your tracking status

Your shipping confirmation email has a live tracking link. Delays of 1–2 days past the estimated date are common — check the carrier's latest update first.

2

Still missing? Submit a claim below

If your package is marked delivered but hasn't arrived, was stolen, failed to deliver, or a paid item is missing — fill out the form below with your order number and a brief description.

3

We'll investigate and make it right

Our team will review your claim and follow up within 1–2 business days with a refund or replacement, depending on your preference and package protection status.

Placed wrong item

1

Chat with us — we can edit your order

If your order hasn't shipped yet, we can update the item, size, color, or quantity right away.

👇 Look for the blue chat bubble in the bottom right corner of this page and tap it to start a conversation with us.
2

Already shipped? Start a return

If the order is already on its way, we're unable to intercept it. Once it arrives, use our Return & Exchange Center to return the item and place a new order for the correct one.

Open R&E center
Tip: Act quickly — orders are processed fast and the window to edit may be short.

Return or exchange

1

Submit your request in the R&E Center

Go to your order history, select the item, and fill out the return or exchange request form. This takes about 2 minutes.

Open R&E center
2

Wait for approval (if required)

Some requests are approved instantly. Others may require a short review — you'll hear back within 1–2 business days.

3

Return your item (if applicable)

If your item needs to come back to us, we'll email you a prepaid return label. For refunds or replacements that don't require a return, we'll process them directly.

4

Get your refund or replacement

Once we receive your item, your chosen resolution — refund or replacement — will be processed. You select your preference in the R&E Center.

Need your new item quickly? Place a new order now and return the original once it arrives. Note: exchanges require us to receive the original item first before we ship the replacement.
✓ Message sent! We'll get back to you within 1 business day.

Your email will be handled by our AI support first — it can resolve most issues instantly. If you'd prefer to speak with a real person, just reply with "I want human customer support" and a team member will take over.
Please check the fields below and try again.
📧 Make sure your email address is correct — if it's wrong, we won't be able to reply to you.

🤖 Heads up: Your message will be handled by our AI support first, which can resolve most issues quickly. If you have trouble communicating with it or prefer a real person, just say "I want human customer support" in your message or reply.

FAQ

Q: How long does it take to ship my order?

We typically ship within 1-3 business days. During peak times or after trade shows, it may take up to 7 days. You'll receive tracking info as soon as your order ships.

Do you ship internationally?

We currently only ship within the U.S. and Canada.

Are your rod tips interchangeable across different rod lengths?

No. Tips are only compatible with their matching base. A 6'6" tip won't fit a 7' rod.

How do I start a return or exchange?

Go to our Return & Exchange center and answer a few simple questions. You can submit proof photos in there as well. We will review your request within 1-2 business day.

I broke something, what’s your warranty policy?

We offer a 5-year warranty against defects. Learn more here:
👉 DreamCatcher Warranty

Why can't I apply my discount code?

Only one discount code can be applied per order. And our promos are time-limited. If you missed it, don’t worry — we run new promos regularly! Follow us on IG or join our email list.